What to Expect at Every Visit

RECEPTION

When you arrive, our friendly and knowledgeable veterinary health care team will greet you. Our team takes great pride in being part of keeping you pet healthy and happy and ensuring you have a relaxing and informative visit. We know that each pet is an individual so we encourage you to speak up about your pets preferences so we can help make your visit enjoyable.

We will usher you into an examination room as soon as we have one available.  You may browse our retail area; relax on the sofa or doing some reading while you wait.  There is even a kids’ corner to help keep the little ones busy while you are here. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

If we are dealing with a major emergency, we will offer to re-book your appointment or provide you will a beverage if you decide to wait. If your pet needs to be seen and you cannot wait, we can admit your pet and exam them after we have dealt with the crisis. We can then contact you regarding your pet and discuss what diagnostic testing or treatment they require. We ask that you ensure your contact information is current and you will be reachable.

Although emergencies are not common, please accept our apologies if we have to reschedule or cancel your appointment but please remember that if this was your pet in crisis we would attend to them immediately. The care of our patients is always our utmost concern.

Once you have checked in with reception, and escorted into an examination room. You will normally see a Registered Veterinary Technician who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the RVT again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.

Here at Campbell Road Vet we emphasize preventative medicine so come prepare with all your questions so we can make sure your pet lives life to the fullest!