About Our Hospital
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Do you perform at-home euthanasia?
We do in certain cases. If you would prefer to have a veterinarian come to your home, please call to discuss this option. You will want to take some time…
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I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?
Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know…
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If my pet’s problem doesn’t get better, can I get a refund for his/her veterinary care?
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet. Not all health problems have a straightforward solution. Some…
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How do you make sure my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?
Take comfort in knowing that we treat your pet like would our own. Our veterinary team is trained in pain prevention and pain control. Your pet’s comfort is a priority…
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I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam to check your pet’ hydration, heart, lungs, temperature and blood pressure…
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I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?
During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation. If your…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
If you are an existing client that sees us regularly, you may be able to have a telemedicine consultation with the veterinarian. Often by Facetime, zoom or by telephone. Sometimes…
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Why do you check my dog’s weight every time he/she comes in for a visit?
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of…
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My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at…
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What do I do in the case of an emergency and your clinic isn’t open?
Non-urgent messages May be left on the answering machine or sent by e-mail and will be returned on the next business day. True emergencies Should be taken to the…
